Multifamily Leasing Contact Center
ResMan Contact Center increases lead-to-lease conversion and improves resident satisfaction by ensuring prospects and residents get the information and support they need when they need it!
Extend Your Onsite Leasing and Maintenance Teams
Contact Center associates don’t just answer calls. Our technology, customized implementation approach, and highly tuned operational processes enable associates to operate as an extension of your team. They provide prospects with the same rich and detailed answers as they would get from your team and help residents troubleshoot maintenance issues so your team only gets involved when there’s a real issue.
NOT-SO-FUN FACT
Replacing a lost website lead is
4.25 TIMES MORE EXPENSIVE
than the original lead!
Reduce Leasing Costs
More than 70% of leasing calls go unanswered. 57% of prospects want to tour within 24 hours, so many missed calls become lost leads. Replacing a lost lead costs 4.25 times more than the original lead. When all calls are answered, more tours are booked, a higher percentage of leads are converted, and you spend less on marketing.
Better for Your Residents, Your Team, and Your Business
Contact Center for maintenance is different from an answering service. Our associates troubleshoot issues, triage severity, and only dispatch technicians after hours for true emergencies. It’s a win-win-win for residents who feel well cared for, property teams that only get involved when there’s a real issue, and your business which spends less on overtime.
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